Purchase Info | Alltentic

Purchase Information

At AllTenTic Jamu Massage, quality products formulated inhouse that are safe and natural to use for mummies and babies to complement and aid new mums to make afterbirth confinement smooth and enjoyable. We welcome you to read more about our products range and you are most welcome to send in your feedback of the products after using.

We hope to bring you a fuss-free shopping experience at AllTenTic Jamu Massage. Kindly read through the following T&C prior to making your purchase. Through procuring our products and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

Instruction on How to Order Online

AllTenTic Jamu Massage offers a secure online shopping experience for your convenience.
Fill in your particulars and shipping information on the form provided upon checkout payment
You will received an order confirmation via email . Order will be prepare shipped within 2 working days

Please note that all prices are listed in Singapore Dollars ( SGD), unless otherwise stated.
All orders will be processed within 2 working days
We reserve the right to release your item(s) without prior notice if payment is not received within 3 working days from the date of order.
We regret to inform that you cannot cancel or revise your order once payment has been successful and processed .
Goods Solds are Non-Refundable

Understanding Delivery and Shipping

All orders will be mailed out within 2 to 3 working days upon verification of payment.
All orders wil be Mailed / Shipped on Every Monday, Wednesday and Friday of the week. (Schedule is subject to change without prior notice in the event of public holiday or urgent delivery ) Please provide the correct delivery/shipping address.
We will not be liable for any lost parcels due to inaccurate delivery/shipping information.

For Self Collection, Please quote your Order No upon collection at our Office Address2 Jurong East St 21 , IMM building , #05-41B (S)609601
Tel 6565 0636Operation Hours
Mon to Fri 1030am- 630 pm
Sat 1030am -130 pm
Closed on Sunday and PH

- Registered Mail will be Send via SingPost.
- Usually takes 1 to 3 working days (exclude Saturday, Sunday and Public Holidays) Tracking number will be provided for this option. (Please note that the postman will leave a notification slip should there be no one at the mailing address on delivery).
- You may then retrieve the parcel at the nearest post office the following day at your nearest post office the following day.

Should a Smarpac option be use, you will also receive a tracking no. Should there be no one to receive the item upon delivery , the postman will place it to your letterbox ( for Non-Bulky items)

Kindly email your orders to us at sales@alltentic.com and will advise to you accordingly.
All international orders are shipped via Speedpost, DHL or FEDEX subjected to the availibilty based on individual country.
Rates are charged according to merchandise total and the zone the country is in.
Please note that all orders delivered outside of Singapore (International Orders) may incur additional customs and taxes charged by the country, subject to customs clearance.
Customers are required to pay for the additional costs imposed by the respectative country in order to clear and received their shipment.

Other Essential Information To Take Note

Paypal, Internet Banking, ATM Transfer or Cash Payment
For Internet Banking and ATM Transfer, customers can make payment directly to our bank DBS Current Account 072-0019-679 and drop us an email with your details (i.e. name, transfer reference number, amount) once transfer is done.
Please attached the transaction slip and email to sales@alltentic.com for verification.
We will not be accountable for delays caused by incorrect/ insufficient / delayed payment details provided.

All Goods Sold are Non Refundable / Exchangeable
All measurement stated are true to accuracy.
Please refer to the sizing chart for your size option.
Exchanges will only be made for an item(s) in its original condition (unworn, unwashed and unaltered) – applicable for garmet only.
Should you receive wrong item delivered in your order, email to sales@alltentic.com along with a picture of your items receive in the package within 3 working days upon receipt of your items. we regret to inform that we will not be able to process the exchange after 3 working days due to maintaining the hygienic and quantity of the products delivered.